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I am unable to log in.
- Enter your full email address and password, exactly as you
used them to join. If you cannot remember your password, click
the "forgot my password" link on the sign in page.
Note: Email addresses must contain an @ and a period (.) in order
to be valid (i.e. jason@santoro.co.uk).
- If only a SIGN OUT button appears on the home page, you have
been automatically recognised and are already signed in!
- If you have privacy, pop-up blocking or anti-virus programs
on your computer, please consult your manual to see what adjustments
are necessary to allow you to access our site.
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I am unable to pick up eCards
sent to me.
If you cannot pick up or view an eCard you've
been sent, please look over the list below to see if your situation
is described.
- Copy and paste the link included in your email into your web
browser's "address" bar.
OR
Enter the eCard number on our eCard pick up page at
http://www.santorographics.com/ecards/santoro.php?step=pickup
- You are using WebTV. Some WebTV users are unable to view all
of our eCards. If you have a newer version that came with a Flash
plug-in, you will be able to view all of our eCards. If you have
an older version of WebTV, however, you will only be able to
view our eCards.
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I am unable to view animation.
Many of our interactive eCards use an enhanced
animation called Flash. To view these, you will need to have a Flash
plug-in. You can download the Flash plug-in for FREE at http://www.macromedia.com/
- Go to http://www.macromedia.com
- Go to the download section (http://www.macromedia.com/downloads)
- Choose "Macromedia Flash Player."
- Choose "Install Now."
- After installation is complete, please go to the link provided
in your original email. The eCard will automatically play from
this point.
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I am unable to hear
sound/music.
First, please check your individual computer
controls. Please remember that not all of our eCards have sound.
If you are using WINDOWS, there should be a "horn" icon on the bottom
right hand corner of your computer screen. Double click on the icon
and make sure the volume control is turned up loud enough, and that
the mute square is not checked.
We also advise checking your Multimedia settings.
- Click the START button in the lower left corner of your screen.
Select SETTINGS from the menu; then select CONTROL PANEL.
- Choose Multimedia.
- Choose the MIDI tab.
- Make sure that under single instrument that you have a device
selected that ends in "synth".
- Click Apply.
If you are using a MAC, check to be sure that sound is enabled on
your computer.
- On the Edit menu, choose Options, and then click the Web Content
tab. Make sure that the Play Sounds check box is selected.
- Check to make sure that your computer's volume is turned up.
- Check to make sure that you have the Quicktime Musical Instruments
extension installed on your computer. It should be in the Extensions
folder in your System folder. If you do not have this extension
installed, visit http://quicktime.apple.com for more information
and to download a copy.
If you are still unable to hear the sound that accompanies our eCards,
you will want to download the appropriate plug-in. Find your browser
below to locate information about the plug-in needed for your system.
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